Refund & Return Policy

We want you to love your order. If something isn't right, we're here to help.

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, email us at 1shopstore110@gmail.com within 7 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or issue a full refund — you won't need to return the item.

Returns for other reasons

You may request a return within 30 days of delivery if the item is unused, in its original condition and packaging. To start a return, contact us first at the email above — returns sent without authorization, or sent to the manufacturer, cannot be accepted. Unless the item was damaged, defective or incorrect, return shipping costs are paid by the customer and original shipping charges are non-refundable.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned once opened or used: personal care and oral care items, skincare and face tools, mouth tape, disposable gloves and bath products. This does not affect your right to a replacement or refund for damaged, defective or wrong items.

Refunds

Once your return is received and inspected (or your damage claim is approved), we will email you. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Cancellations

Orders can be cancelled for a full refund if you contact us within 24 hours of ordering and before the order has shipped.

Contact

Questions? Email 1shopstore110@gmail.com — we reply within 1–2 business days.